Client Services

We are seeking a highly motivated and organized individual to join our growing team. The successful candidate will have a good natured, personable demeanor to mesh well with our team.

The position offers long-term career growth with an emerging leader in the online educational marketplace.

Immediate opening. Great office environment, benefits and people.

Key Job Responsibilities:

As part of the customer support team, you will be involved in multiple aspects of our business which include:

  • Responding to a constant, heavy flow of various incoming inquiries and requests via phone and email
  • Providing technical support to troubleshoot and assist customer usage issues
  • Managing difficult or emotional customer situations
  • Working cooperatively with entire team

Additional Job Responsibilities:

  • Monitor and maintain social media outlets as needed
  • Data mining and market research
  • Assist with QA processes
  • Support multiple departments within the organization

Requirements Include:

  • Minimum of 2 years office experience (online customer service bonus)
  • Extremely self-motivated and dependable
  • Knowledge of accounts receivable, AR experience, collections, monthly reconciliation and QuickBooks
  • Outstanding organizational skills, strong multi-tasking skills
  • Must possess the ability to balance and prioritize team and individual responsibilities
  • Excellent verbal and written skills is a MUST (a writing test will be provided)
  • Pleasant phone mannerism, speaks clearly and persuasively in positive or negative situations
  • Proficient knowledge of Microsoft Office, Google Analytics, email systems and the net
  • Strong Ability to run programs/projects
  • Bilingual is a plus

A background in social media, QA, writing, sales, database work or HTML is a big plus.

Applicants will be expected to take a knowledge assessment test as part of the interview process. This is a full-time position requiring work on-site only. We are located next to I-95 at Cypress Creek in Fort Lauderdale, Florida.

To apply, send a resume and cover letter to jobs@spellingcity.com with the subject line “Customer Support.”

No phone calls. No recruiters.