Spam Filter

How to Check Your Spam Filter and Make Sure You’re Getting Your Emails

Tips for making sure that you don’t miss your confirmation email or request for a new password due to spam filters.

Now more than ever, it’s important to make sure that you’re getting all of your emails.

Spam filters have had to get tough to combat Spammers.  Across the web, non-Spam emails are regularly being routed into SPAM folders instead of being delivered.  To fight Spam, most email services have built Spam filtering programs.  The problem is that now many important emails are being sent to the junk or bulk mail folder, or worse, being rejected outright.

The problem is a general one on the internet.

How can you prevent emails from from being rejected or undelivered?

  • When an inquiry is filtered into your Spam folder, click “Not Spam” to notify your email service of the error.
  • Add the domain to your safe senders list.
  • Check your bulk or junk mail folders periodically.

Contact your IT admin if you are on a school network. If you are using a regular email service, check their help section on SPAM filters.

For AOL users:

  • Click the “Mail Options” button at the top left hand corner of your screen.
  • Select “Block Unwanted Mail” from the menu.
  • On the Mail and Spam Controls menu, click the radio button that says “Allow mail from all senders” and make sure that blocked mail be diverted to your Spam folder and not deleted.
  • If you’re still noticing that emails are being routed to your Spam folder, uncheck the “Mail filtered by AOL’s Advanced Spam Filter box.” This will mean that more Spam makes it into your inbox, but so will your inquiries.

Using anti-Spam programs requiring the sender to send a confirmation reply: does not have the resources to manually click “confirm” on every email. If you have an email system that requires senders to manually confirm, you will need to reset it to accept mail from out domain.


bulk mail folder: A folder within most email clients where suspicious email is directed.   Sometimes called a junk or Spam folder.

email client: A program that is used to read and send email.  Also called a Mail User Agent (MUA).  Ex:  Outlook, Eudora, Opera, Lotus Notes, Mozilla Thunderbird.

email filtering: The process of categorizing incoming email messages.  Most often used to sort Spam messages into a bulk or junk folder.

email service: A free or commercial service that gives users the ability to send, receive, and organize email messages either through an email client or on the web.  Ex: AOL, Yahoo!, Hotmail, Gmail.

Spam: Unsolicited bulk email that is most often unwanted, commercial, and sent by automated means.