I'm getting an error message when I try to upload my CSV file. What should I do?
Email your CSV student file to email@example.com, and we'll handle the upload for you!
How do I edit students within the bucket?
Select Manage Students, click the red arrow next to each bucket name to open the group, and then click Edit next to each account you wish to edit.
Some of my teachers have already added students to their accounts, is this an issue?
No, but students not added through Account Administration cannot be shared by multiple teachers, nor can they be promoted to the next grade within our system. We suggest that if no student data has been recorded, have the teacher delete the accounts for the students that were added manually. Then, you can create new accounts for the students through Account Administration.
At the end of the school year, do I need to delete all students and complete a new upload in the fall?
To have your students promoted to the next grade level, please contact Support at 800-357-2157 or firstname.lastname@example.org and we will take care of this for you.