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We are sorry that you are having trouble logging in. There are two likely solutions:
- You don’t have your correct login info: email, username, and password.
- If you have forgotten your username, you can login using your email address and password. Just use your email in place of your username.
- If you have forgotten your password, you can get a new one here. This form will email a new password to the email address on the account.
- If you are getting the message: ”You are unauthorized to access this resource,” the solution is that your computer needs its cookies and cache cleared. While this might sound scary, it's actually simple. Click here for instructions.
To ensure delivery of email communication from SpellingCity.com, please whitelist info@spellingcity.com. More detailed instructions on how to whitelist our email address, are provided here.
Network Configuration Issues.
- Many educational and corporate networks operate under strict access guidelines which at times may prevent SpellingCity.com content from being delivered to your computer and / or inbox. Please consult with your IT staff if you’re having issues receiving email communication and / or content from our site. The information below should be provided to your IT staff.
- SpellingCity.com uses the following IP addresses and domain to deliver web content and email communication. These should be whitelisted at the network level if possible.
- spellingcity.com
- 74.200.197.210
- 74.200.200.130
- 74.200.229.226
- SpellingCity.com uses the Adobe Flash technology and MP3 formatted audio files, these files are identified by the following extensions:
- .mp3
- .swf
- Access to these files should also be allowed for SpellingCity.com.
If you are still having trouble logging in, please contact us with the following information:
- Operating system and version: Windows or Mac.
- Internet browser and version: Internet Explorer, Firefox, or Safari.
- Type of network connection: school network, dial up, cable, or DSL.
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