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Technical Help

 

Login Problems

Teacher LoginThe ability to successfully log into an account is vital for teachers and parents to use our resources and for students of Premium Members to have their activities recorded. Please note that students need to log in ONLY if their teacher or parent is a Premium Member and has assigned them a username and password. DO NOT SHARE YOUR PERSONAL LOGIN INFORMATION WITH YOUR STUDENTS. They can access your word lists by searching for your name through Find a List OR you can share the URL to your VocabularySpellingCity homepage with them. Your personal URL is http://www.spellingcity.com/yourusername. So, if your username is "mrteacher," your URL would be http://www.spellingcity.com/mrteacher.

If you are experiencing problems logging in, please consult the FAQs below for solutions.

Common FAQs - Login Problems

PARENT/TEACHER LOGIN PROBLEMS:

 

I keep getting an error message stating that my username or password is incorrect. Can I reset my password?

Yes – there are two ways to have your password reset:

  1. Click on the link underneath the login boxes to request a new password. A temporary password will be emailed to the address associated with your account.
  2. Email Support at info@spellingcity.com and we will reset your password so that it is the same as your username. Once you log in, you can then create a new password through Edit Profile.
Student Box

STUDENT LOGIN PROBLEMS:

Student LoginWhen my child tries to log in, it says that the username or password is incorrect. Is there a way to retrieve this information?

You must contact your child's teacher directly for this information.

When my child tries to log in, it says that his/her teacher's Premium Membership has expired. What should I do?

Please notify your child's teacher about this message immediately. He/she will need to contact VocabularySpellingCity Support to resolve the issue.

 
VocabularySpellingCity® is a registered trademark.
Premium Activities

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