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 The ability to successfully log into an account is vital for teachers and parents to use our resources and for students of Premium Members to have their activities recorded.
If you are experiencing problems logging in, please consult the FAQs below for solutions.
Common FAQs - Login Problems
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PARENT/TEACHER LOGIN PROBLEMS:
When I try to log in, I get an error message stating that my registration hasn't been confirmed. I checked my email and never received a confirmation email from you. What should I do now?
Please check your SPAM folder for our email. If you think that you may have entered your email address incorrectly, please contact Support at info@spellingcity.com, and we'll be happy to activate your account.
To ensure delivery of email communication from SpellingCity.com, please whitelist info@spellingcity.com. More detailed instructions on how to whitelist our email address, are provided here.
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I keep getting an error message stating that my username or password is incorrect. Can I reset my password?
Yes – there are two ways to have your password reset:
- Click on the link underneath the login boxes to request a new password. A temporary password will be emailed to the address associated with your account.
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Email Support at info@spellingcity.com and we will reset your password so that it is the same as your username.
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STUDENT LOGIN PROBLEMS:
 When my child tries to log in, it says that the username or password is incorrect. Is there a way to retrieve this information?
You must contact your child's teacher directly for this information.
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When my child tries to log in, it says that his/her teacher's Premium Membership has expired. What should I do?
Please notify your child's teacher about this message immediately. He/she will need to contact VocabularySpellingCity Support to resolve the issue.
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