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Frequently Asked Questions

Getting Started

Teachers & Parents

Students

Premium Membership

Account Administrator

Technical Help

Select a training video below or a link in the menu to the left to view our FAQs.

What is VocabularySpellingCity?

Training to use VocabularySpellingCity

How to use your Premium Membership (Coming Soon)
Overview of VocabularySpellingCity's Premium Membership and how to use it.
VocabularySpellingCity 101 (36:03)
Overview of how VocabularySpellingCity can be integrated into the classroom.
List Management (1:38)
Overview of how to use List Management.

Review Lists (1:29)
How to create Review Lists based on students' previous test results.

Student Lists (2:22)
How students of Premium Members can enter and save their own lists.

Welcome Letters (1:04)
How to introduce parents to VocabularySpellingCity with our welcome letter which explains how children can access their word lists from home.
Word Verification (1:11)
How to edit lists, including definitions and sentences. How to clear high scores. How to set list visibility by which students see the list.
Handwriting (1:15)
How to print handwriting worksheets.
Test Results (1:00)
Learn how to find test results data. See how students can use the immediate feedback options of "TeachMe" plus retest themselves on their word lists.

Info for School Account Administration

Common FAQs

I've forgotten my username and/or my password and cannot access my account.

If you cannot access your account, or you do not have the correct login information, click here.


I am a Premium Member and my students are having trouble logging in.

Please ensure that each student is using the correct username and password and that students are logging in under the Student Login box. You can retrieve your students' login information by logging in to your account, selecting Students from your Toolbox and then selecting Show Passwords. Note: Popular usernames for students may have an additional numeral automatically added due to lack of availability.

You may also call support toll-free at 800-357-2157.


I am experiencing technical difficulties or games/tests won't load!

Many technical issues can be resolved by clearing your computer cache. For instructions on doing so, please click here. After clearing your cache, please press the F5 key on your keyboard to refresh the web page. If you are experiencing a continuous loading screen or cannot hear audio, please update your Adobe Flash Player. For instructions, please click here. Please reboot your computer after updating Flash.

 
VocabularySpellingCity® is a registered trademark.
Premium Activities

Sorry, this activity is available to Premium Members only.

If you are a Premium Member, click here to log in to your account.

Want to know about Premium Membership? Just $29.99/yr for a family or $52.95/yr for a classroom. Learn more

Sorry. This feature is available
to Premium Members only.

Click here to upgrade to a Premium Membership

Learn more about this and other Premium features available to teachers at $52.95/yr per classroom or to families at $29.99/year