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Frequently Asked Questions

Select a video below to learn more or a link in the menu to the left to view our FAQs.

Common Frequently Asked Questions

I've forgotten my username and/or my password and cannot access my account.

If you cannot access your account, or you do not have the correct login information, click here.
I am a Premium Member and my students are having trouble logging in.
Student Login

Please ensure that each student is using the correct username and password and that students are logging in under the Student Login box. You can retrieve your students' login information by logging in to your account, selecting Students from your Premium Toolbox and then selecting Show Passwords. Note: Popular usernames for students may have an additional numeral automatically added due to lack of availability.

You may also call support at 954-357-1150 or toll free at 800-357-2157.

Loading issues I am experiencing technical difficulties or games/tests won't load!
Many technical issues can be resolved by clearing your computer cache. For instructions on doing so, please click here. After clearing your cache, please press the F5 key on your keyboard to refresh the web page. If you are experiencing a continuous loading screen or cannot hear audio, please update your Adobe Flash Player. For instructions, please here. Please reboot your computer after updating Flash.
 
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Learn more about this and other Premium features available to teachers at $49.99/yr per classroom or to families at $29.99/year