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Frequently Asked Questions

Getting Started

Teachers & Parents


Premium Membership

Account Administrator

Technical Help

VocabularySpellingCity members who place orders of 100 or more student licenses are automatically designated the Account Administrator for their school or district. An account administrator can:

  • Manage the Account - Ensure teachers receive access, information, and training.
  • Set Up Teacher Accounts - Create new accounts and grant registered teachers Premium account access.
  • Upload Student Rosters - Create student accounts and assign them to their teachers.
  • Assign Administrative Privileges - Designate additional administrators to assist with managing your account.
  • Access School and District Reports

Getting Started with your Administrator Account

*If you are a District Administrator or the Account Administrator for a school with many teachers, we strongly recommend utilizing our School/District CSV, which will allow you to automatically associate students with teachers’ accounts using a single upload.

Common FAQs

Can I remove teachers from my school that no longer work at my school?

Yes! To do so, check the box next to the name of each teacher you wish to remove from the school. Then, from the "Choose an action" drop-down menu, select Remove From School. Note: This will not delete the teacher's account, it will simply remove the association to your school. Do not remove teachers who still work at your school, even if you are not granting them access to your school/district account.

Some of my teachers have already added students to their accounts. Can I still add them via Student Roster Upload?

If your teachers have already added students manually to their own accounts, do not include those students in your Student Roster Upload. If you wish, you can instruct the teachers to delete the students they added, and then you can add those students via the Student Roster Upload. Please note that all student activity and test scores will be deleted along with the students.

I'm getting a message that my license limits have been exceeded. How can I correct this?

Licensing is based on one teacher for every 12.5 licenses purchased. To purchase additional licenses, select Licenses & Orders from your Toolbox, then select Add Licenses or you can contact Client Services at 800-357-2157 for assistance.

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