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Frequently Asked Questions

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Account Administrator

Technical Help


School and district accounts include Account Administrator controls. A designated Account Administrator at a school or district:

  • Manages the account, ensuring teachers receive licenses, info, and training
  • Manages the licenses, teachers, and students associated with the account
  • Can designate a co-administrator through Grant Administrative Privileges
  • Has access to School and District Reports, which should be checked regularly to ensure the account is being used as intended

Getting Started with your Administrator Account

  1. Manage teachers in your school or district.
    • Create accounts for unregistered teachers
    • Share licenses with registered teachers in your school or district, etc.
  2. Manage students
    • Create accounts for all students in your school using our Student Bucket Upload, which involves entering student data into a CSV file/spreadsheet, organized by grade, teacher, etc. This is the preferred method of setting up student accounts for schools and districts. Features:
    • Share licenses with registered teachers in your school or district, etc.
      • Students can be assigned to more than one teacher.
      • Students can be moved from one class to another.
    • Assign students to teachers. This can be done directly from your Administrator account or you can have teachers log into their own accounts and select their students from the Student Buckets.
  3. Import Reading Series Word Lists or Create Your Own Lists
    • Visit our Search page and look under the tab labeled Reading Series to see if the lists used in your school are already available to be imported into your teacher's accounts.
    • Share licenses with registered teachers in your school or district, etc.
  4. Educate and train teachers

Common FAQs

Can I remove teachers from my school that no longer work there?

Yes! To do so, check the box next to the name of each teacher you wish to remove from the school. Then, from the "Choose an action" drop-down menu, select Remove From School. Note: This will not delete the teacher's account, it will simply remove the association to your school. Do not remove teachers who still work at your school, even if you are not sharing licenses with them.

Some of my teachers have already added students to their accounts. Can I still add them via Student Bucket?

If your teachers have already added students manually to their own accounts, those student accounts will need to be deleted if you would prefer to upload students. Please note that when student accounts are deleted, all associated records are deleted as well. If students have already completed a significant number of activities, it may be best to wait until the end of the marking period to delete their accounts and upload those students.

I'm getting a message that my license sharing privileges have been exceeded. How can I correct this?

License sharing privileges are granted based on one teacher for every 12.5 licenses purchased. To purchase additional licenses, select Licenses & Orders from your Toolbox, then click Add Licenses or contact Client Services at 800-357-2157 for assistance.

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