Games/tests won't load

This is usually an Adobe Flash Player issue. Click here to update your Flash player. After the update, close your browser window, then start a fresh session. You can also try pressing the F5 key on your keyboard to refresh the web page. Although it is a rare occurrence, occasionally our servers may be running slowly due to system updates or extremely high traffic. If the problem persists, please contact us.

Note: If you are using a computer or computers on a school network and are having issues, please ask your IT director to add http:www.SpellingCity.com to your school's list of safe sites or regularly cached sites to avoid further interruptions in service.

Why am I listed as a teacher when I registered as a parent?

VocabularySpellingCity tracks the most recent teacher page, school page and list that you visited and displays them in the gray Recently Visited Pages box that appears near the top of your VSC homepage.

Note: Recently visited pages will indicate last visited teacher, even if the last viewed profile was a parent. To clear your recently visited pages, you must clear your browser cache.

How do I change my school/my school isn't listed?

To edit your status or school, log in to your account and select Edit Profile from your Teacher Toolbox. You may make any desired administrative changes to your account on this screen. Be sure to save your changes.

My students are having trouble logging in.

Please ensure your students are using the correct login information and they are selecting that they are a student and not a teacher/parent when logging in. You can retrieve your students' login information by logging in to your account, selecting Students & Gradebook from your Teacher Toolbox and then selecting the Students tab.

Note: Popular usernames for students may have an additional numeral automatically added due to lack of availability. You may also call support at 954-357-1150 if you have questions.

Why are my students' activities not being recorded?

Each activity or test must be completely finished in order for the test scores or activities to be recorded in your Gradebook. Student logins will only be recorded if at least one activity has been completed.

How do I share licenses?

Purchased classroom licenses may be shared amongst teachers. Log in to your account and select Premium Membership & Licenses from your Teacher Toolbox, then select Administer Large Accounts/License Sharing and type in the username or email address of each teacher with which you wish to share your licenses and click the Add button.

Note: In order to share licenses, each teacher you add must already have a free membership with VocabularySpellingCity. The teachers will then appear under the "Shared Licenses" table.

Only the original purchaser of the licenses has the ability to share licenses with others.