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I love this program when it works, but it only seems to work about 1/2 the time. Today, about 95% of the kids got, "Oops! Pleas try again," when they tried to log in. My IT says it's not an internal problem, but it's a site problem. I have had other issues with log ins and I've double checked passwords, finally just printing the list from my management page so they could make sure they were entering them correctly. I paid the 50 bucks so I could see their grades online since we had so many problems printing. Last week, it worked without a hitch. This week, I was back to reading the test to all the kids. Since I've now made it more individualized, this was really a pain!

I am having the same problem. It's very frustrating and tempts me to return to the old pencil and paper. Trying to hang in there !

Please provide more information about your computers (browsers and operating systems). Have you tried clearing the cache (deleting temp files), rebooting, and trying again?

I believe that these problems are due to moments when we have server problems. Because we have grown so rapidly to having millions of users, we have sometimes fallen behind in upgrading the servers (We are currently at four major servers, each with two CPUs, each with a pair of cores). And there have been many software optimizations and upgrades too.

So, unless this is a recurring problem, I would chalk it up to one of those days when we weren't fully functioning.

We are very sorry and we hope that these problems are behind us.

John
Mayor